1. These Terms

These Terms are a contract between Leaders in Business Pty Ltd (ACN 656 888 130) (LIB, we, us) and the firm or individual that subscribes (you). They cover the LIB Workspace (the online platform at workspace.leadersinbusiness.com.au), our Group Advisory Program, our Firm-wide Program, and the templates, content, recordings and brand assets we make available with them (together, the Service and the Licensed Materials).

You accept these Terms when you sign a proposal that refers to them, pay a subscription, create an account, or use the Service, whichever comes first.

If you subscribe on behalf of a firm, you confirm you have authority to bind it, and you are responsible for everyone who uses the Service under your account.

Our Privacy Policy explains how we handle personal information and forms part of these Terms. Our Data Security Overview, available in the Workspace, describes where information is stored and the providers we use.

2. Plans, users and programs

Plans. We offer the plans set out on our website or in a proposal we send you. Each plan includes a number of Workspace users; additional users are charged per user at the rate current when they are added. What each plan includes is set out on our site at the time you subscribe and in anything we confirm to you in writing.

Users. A user is a named person in your firm with their own login. Logins must not be shared. You can add, suspend or remove users from your firm settings; added users are billed from the next invoice. You are responsible for your users’ conduct and for removing people who leave your firm.

Group Advisory Program. If your plan includes the Group Advisory Program:

• you are enrolled in the group starting on the date you choose at sign-up; groups run to a published schedule and you cannot join a group after its first session;
• sessions are live online and are recorded; recordings are made available to participants in that group and remain Licensed Materials;
• if you miss a session, you can watch the recording; we do not reschedule sessions for individual participants;
• if you cannot complete your group, you may transfer once to the next available group at no charge if you tell us before your group’s third session; and
• enrolment in a program does not pause or extend your subscription term.

Firm-wide Program. If we agree to deliver training at your premises, the dates, location, attendee numbers, inclusions, travel arrangements and fees are set out in your proposal. If you postpone an on-site day with less than 14 days’ notice, we may charge our non-refundable travel costs and 50% of the day rate; with less than 5 days’ notice, the full day rate. We will reschedule where we reasonably can.

Advisor Club and other inclusions. Monthly coaching calls, masterclasses and community access are provided while your subscription is active and may change from time to time. They are not available to Self-Starter plans unless your plan says otherwise.

3. Term, renewal and cancellation

• Initial term: 12 months from your start date.
• After the initial term: your subscription continues month to month.
• Cancellation: once the initial 12-month term has ended, you may cancel by giving us at least 30 days’ written notice to admin@leadersinbusiness.com.au.
• During the initial term: you may add users at any time. You may not reduce your plan or user count below what you subscribed to until the initial term ends.
• Effect of ending: when your subscription ends, or we terminate it for breach, your access stops and you must stop using and promptly delete or return the Licensed Materials. Clause 6 explains what happens to your client data.

4. Fees and billing

• Fees are as set out when you subscribe or in your proposal, and vary with your plan and number of users.
• We invoice monthly in advance, on or about the first business day of the month, by card through Stripe unless we agree another method in writing. Invoices are due within 7 days.
• Prices exclude GST. Where GST applies we add it and issue a tax invoice.
• We may change our fees on 30 days’ notice, effective from the end of your initial term or, after that, from the next monthly renewal.
• Late payment: if an undisputed amount is unpaid 14 days after the due date, we may charge interest at 2% above the Victorian penalty interest rate, suspend access until paid, and recover reasonable collection costs.
• If you dispute part of an invoice, pay the undisputed part and tell us why within the 7 days. We will work with you in good faith to resolve it.
• Fees are not refundable except where these Terms or the law says otherwise.

5. Licence, intellectual property and branding

While your subscription is active, we grant you a non-exclusive, non-transferable licence to use the Workspace and the Licensed Materials to deliver and market your own advisory services to your own clients. You must not use them for any other purpose, let anyone outside your firm use them, resell or sub-license them, copy or reverse-engineer the Workspace, or remove our notices from the materials.

Everything in the Service and the Licensed Materials, including the Strategic Advisory Method, the Business by Design framework, the diagnostics and the templates, belongs to us or our licensors. If you suggest improvements or adapt our materials, we own the intellectual property in those improvements and you assign it to us; you keep ownership of your own firm’s and clients’ information.

You may use our name and the brand assets we authorise in writing, in the way we authorise. When your subscription ends you must stop, and remove our branding from your materials within 30 days.

6. Your clients’ information

What you enter is yours. Information you and your users enter or upload about your clients (Client Data) belongs to you or your clients. We hold it on your behalf to provide the Service, and use it only for that purpose, to generate the outputs the Workspace is designed to produce, and in aggregated or de-identified form to improve the Service.

You are responsible for having the right to enter it. You confirm that you have the authority and any consents needed to enter Client Data into the Workspace, including consent to its processing by the third-party providers and AI services described in our Privacy Policy and Data Security Overview. Depending on your professional obligations, that may require you to tell your clients, or obtain their consent, before entering their information. We can help you describe what we do, but confirming what your obligations require is your responsibility.

AI. The Workspace uses AI to generate summaries, insights, action plans and other outputs from Client Data, some of it automatically when information is added. Outputs are drafts. You are responsible for reviewing anything before you rely on it or give it to a client.

Tax file numbers. Do not upload documents containing tax file numbers. If you do, you are responsible for complying with the rules that apply to them.

Acceptable use. You must not use the Service to break the law, infringe anyone’s rights, upload malware, or interfere with the Service or other users.

When your subscription ends. You have 30 days from the end date to ask us for an export of your Client Data. After that we delete it from the live system, and from backups within a further seven days, unless the law requires us to keep it.

7. The Service and how it may change

The Workspace is hosted by third-party providers and is under continuous development. We use reasonable efforts to keep it available and will tell you about planned maintenance where we can, but we do not guarantee uninterrupted access. We may add, change or remove features and content to keep the Service secure, compliant and current; where a change materially reduces what your plan includes, we will tell you at least 30 days in advance.

We periodically update the Licensed Materials for changes in law and practice. You remain responsible for deciding whether the Service suits your business and for complying with the laws and professional standards that apply to your own advisory work.

8. Privacy, security and confidentiality

Each of us must comply with the Privacy Act 1988 (Cth) in handling personal information. We handle it as described in our Privacy Policy. If a data breach involving your Client Data occurs, we will notify you promptly and work with you on what your clients need to be told.

Each of us may receive the other’s confidential information. We will each use it only for the purposes of the Service, protect it from unauthorised disclosure, and return or destroy it on request or when these Terms end, except where the law requires us to keep it.

9. Warranties, liability and insurance

We provide the Service and Licensed Materials with reasonable care and skill. Otherwise, to the extent the law allows, they are provided as is. Our content and tools are general in nature; they are not legal, tax or financial advice, and the advice you give your clients is yours.

You warrant that your users are appropriately qualified and supervised to deliver advisory services, and that you hold professional indemnity and public liability insurance at reasonable levels. You will provide evidence of insurance if we ask.

Each of us indemnifies the other for loss caused by our own fraud, wilful misconduct, negligence or breach of these Terms. We will defend you against a third-party claim that our Licensed Materials infringe their intellectual property, provided you tell us promptly and let us run the defence; we may fix or replace the material, or end your access to it and refund any prepaid unused fees for it.

To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, loss of profit or loss of data, and our total liability to you in any 12-month period is capped at the fees you paid us in that period. Nothing in these Terms limits rights you have under the Australian Consumer Law that cannot be excluded.

10. Suspension and termination

We may suspend your access immediately if we reasonably believe your account is being misused, or if an undisputed invoice is more than 14 days overdue. We may terminate these Terms immediately if you suffer an insolvency event, or if you materially breach them and do not fix the breach within 14 days of our notice. Clauses on fees owed, intellectual property, Client Data on exit, confidentiality, privacy, liability and disputes survive termination.

11. Disputes

If a dispute arises, either of us may give the other written notice setting it out. Senior representatives will meet within 14 days and try in good faith to resolve it. If that fails, we will go to mediation through the Australian Disputes Centre before either of us starts court proceedings, unless urgent relief is needed or a limitation period is about to expire.

12. General

• Assignment. You may not transfer your rights or obligations without our written consent. We may use third-party providers to deliver the Service, and may assign these Terms to a successor of our business on notice to you.
• Notices. We will send notices to the email address on your account or in the Workspace. Send notices to us at admin@leadersinbusiness.com.au.
• Changes to these Terms. We may update these Terms for product, legal or operational reasons. For material changes we will give you 30 days’ notice by email or in the Workspace; continued use after the effective date is acceptance. Changes do not shorten your initial term or increase your fees during it.
• Governing law. Victoria, Australia. Each of us submits to the non-exclusive jurisdiction of its courts.
• Entire agreement. These Terms, your proposal (if any), our Privacy Policy and anything we confirm in writing make up the whole agreement. If a proposal and these Terms conflict, the proposal applies to that engagement.

Questions about these Terms: admin@leadersinbusiness.com.au